TERM OF SERVICE

The customer undertakes to print and keep these conditions of service which he will have already viewed and accepted at the time of registration or purchase. These general conditions can be updated or modified at any time by Dommfactory.com which will communicate them via e-mail and on the site. How to make a purchase.

To proceed with the purchase it will not be necessary to register, just follow the instructions step by step and fill in the necessary fields of the form to complete the purchase. To register, follow the instructions when purchasing the products; enter all your data following the required fields. Remember to add a shipping address if different from the billing address.

Dommfactory.com has the right to block the purchase in the event of obvious errors or inaccuracies concerning the goods or orders that appear on the Dommfactory.com website. There is no commitment between Dommfactory.com and the customer until the order is received and the it confirmation. Prices and availability All product prices of

Dommfactory.com are clearly indicated on the site and are inclusive of VAT.

The shipping cost must be added to the price of the product, the amount of which varies according to the price of the order, as well as the method. The price and availability data shown on the Dommfactory.com website are subject to change without notice, but the price indicated at the time of the order is valid for payment. There is the possibility of the presence on the Dommfactory.com site of incorrect information or typos, we are ready to solve the problem on the customer’s report as quickly as possible.

TERMS AND TIMES OF SHIPPING

DELIVERY
As a guideline, the goods will be shipped once a week, thus collecting a number of orders. Every Monday (except holidays) the products will be shipped. The courier will deliver the ordered products to the delivery address you indicated in the registration from 2 to 4 working days, except in cases of force majeure (excluding islands, mountainous areas, disadvantaged areas, small towns).

The minimum shipping fee amounts to € 10.00 (VAT included for Italy) and € 15.00 (VAT included for Europe) unless otherwise indicated. Shipping costs will be calculated automatically when finalizing the order.

RETURN AND EXCHANGE OF GOODS
For any problem regarding product defects or incorrect orders, you must write to info@dommfactory.com indicating the order number and the problem, within 14 days of receipt of the goods.

Returns will not be accepted without authorization from Dommfactory.com.
The goods will be replaced where possible, otherwise refunded, always and only after having received the defective goods in return.

The return shipping costs (and any storage costs) are always charged to the customer, except for errors by Dommfactory.com, and to be agreed in advance via e-mail. The customer can exercise the right of withdrawal pursuant to Legislative Decree 206/05 within 14 working days.